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Automation

We do Service Management properly which means your organisation realise the true benefits of a rich platform that with many opportunities for automation.

At our largest customer for example, we were able to automatically remediate incidents (generated from events) by 35% reducing operational risk with significant cost savings.

We extend our automation framework in other key processes  such as Change Management automated work tasks, Major Incident Management mobilisation and health checks, Request Management server decommissioning and Break Glass automation.

Data management

A Service Management tool without rich up-to-date and comprehensive data adds little value.

Data remains one of the largest obstacles to success and we take this challenge very seriously. We provide expert services in data discovery, normalisation, reconciliation, presentation, consumption and reporting.

Through strong data governance policies focusing on quality and coverage we also drive towards the federated management of data reducing bottlenecks and maximising the value of your tools.