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The Team


"The strength of the team is each individual member. The strength of each member is the team." - P Jackson

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The Team


"The strength of the team is each individual member. The strength of each member is the team." - P Jackson

HISTORY

Vorto was established in 2014 by two specialists in Service Management who have successfully delivered some of the of the largest and most complex implementations of ServiceNow, BMC Remedy and HP in the global financial sector while shaping and influencing many others.

Our experience predominantly in the financial services sector with some of the largest investment banks, covers Enterprise Service Management from a delivery and operational management perspective - with extensive experience in enterprise architecture, project leadership, application design and development, process re-engineering and overall transformation of large scale programmes.

The founders

Andrew Peck has a 28 year career in financial services sector with Lehman Brothers, Barclays Capital and Citi at Director levels. He started his career at Lehman in London working through most areas of infrastructure including service desk, server support, datacentre management and the early days of ITSM operational process creation.

A move to New York was the step change into Service Management fully running a Remedy implementation which in typical Lehman style was extensive and quick paced. Barclays Capital provided an opportunity to establish our core best practice processes as we implemented HPSC, which was followed rapidly by our first ServiceNow implementation.

Citi was the big one, probably the largest SN implementation today on a single instance. The scale and complexity required to satisfy regulatory and audit requirements presented many challenges that have given us deep understanding of process and tooling capabilities in ServiceNow.

Shuaib Rabbani has worked in ITSM for over 20 years. After working for BMC Remedy in the US for its largest customers, he became an independent consultant leading the delivery of a global ITSM programme for Siemens.

Following that Shuaib worked at Barclays Capital for 10 years delivering and developing advanced strategies for ITSM. After leading the delivery of the 3rd largest ServiceNow programme globally for the whole of Barclays Group, he moved to Citigroup to lead the successful delivery of the largest and most ambitious ServiceNow programme to date - in terms of processes, integrations, data challenges and organisational transformation.

Following various architecture engagements Shuaib helped form Vorto. He has also had a very active role working with the founder of ServiceNow helping to shape many of the latest UI/UX features of ServiceNow product suite.

The Team

We are joined by a large group of select individuals - specialists in their respective fields. The team skills span project management, architecture, business analysis, transformation techniques, technical process design, training & education combined with practical real life experience of Service Management in some of most demanding and challenging projects. 

Head of Engagement Management

Stefanie Foerch, PMP, PMI-ACP

Stefanie’s background lies in project & program management and business analysis, built up over years of experience in leading large scale regional and global projects at Citi. Her work on ServiceNow started in 2012 as the global project manager of the Citi ServiceNow project, which she at a later stage also supported as a business analyst.

Following the roll out of ServiceNow, Stefanie transferred with Citi to Canada to join a front office production support organisation and continued project management as well as leading the ServiceNow configuration management for several thousand front office applications. Back in London she joined Vorto in 2015.

With a Computer Science degree from UCL her professional experience in management, business analysis and project management is backed by solid technical understanding. Having lived and worked in four countries and speaking three languages, Stefanie has been leading some of our European and global accounts and is a multifaceted member and leader of our teams.

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Senior Technical Consultant

Nick Bain

Nick's first encounter into the ITSM world was in 2010 while studying for his Computer Science Masters. He spent several months at Citi developing the Incident Management process in ServiceNow for Citi’s service desk. He later joined the team to work on the global rollout of ServiceNow where he implemented multiple service management processes and complex integrations with various internal systems.

In 2015 Nick joined Vorto and has led the technical implementations on several ServiceNow projects in the UK and Europe. With a deep understanding of the ServiceNow platform, Nick specialises designing and developing innovative solutions to complex requirements across both core ITSM and business applications.

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Our Partners


"In this new wave of technology, you can't do it all yourself, you have to form alliances." - CS Helu

Our Partners


"In this new wave of technology, you can't do it all yourself, you have to form alliances." - CS Helu