education-548105_1280.jpg
change-671374_1920.jpg
chess-433071_1920.jpg
jet-engine-371412_1920.jpg
education-548105_1280.jpg

Planning


"Strategic planning is worthless - unless there is first a strategic vision." - J Naisbitt

SCROLL DOWN

Planning


"Strategic planning is worthless - unless there is first a strategic vision." - J Naisbitt

Planning

We can help your organisation create and enhance your Service Management programmes. Our expert services include the following:

  • Build a business case for Enterprise Service Management transformation by understanding current and projected TCO and work in partnership to determine the most cost effective delivery strategy that maximises business benefits and operational efficiencies.
  • Create an operating model and governance framework to match your sourcing strategy, business objectives and risk appetite. Together we craft a capability strategy to evolve the organisation at a pragmatic pace.
  • Create the road-map that aligns with the business case, identifies the risks and understands the organisation's readiness for change.
  • Prepare your workplace for Service Management, including effective change management, communication, planning and execution.
  • Develop metrics and governance frameworks to monitor compliance and performance.
  • Leverage your current IT process framework to support business focused initiatives.
change-671374_1920.jpg

Delivery Services


"No matter how good the team or how efficient the methodology, if we’re not solving the right problem, the project fails." - W Williams

Delivery Services


"No matter how good the team or how efficient the methodology, if we’re not solving the right problem, the project fails." - W Williams

Our Service Management design and implementation services bridge the gap between high-level theoretical process design and functional solutions to get your tools successfully implemented. We have extensive experience of working with the large vendors to help you enhance your existing tool or select a new one that best supports your organisation's objectives.

Transformation

A strategic and continuous process, vital to successfully implementing business strategy, achieving the organisation's vision and building capability.

We work with you to align your people, process, organisation structure and technology with the business strategy and vision and help develop culture, innovation and agility capabilities to meet long term objectives.

We assess readiness for transformation so that effective strategies and plans can be developed. This includes success criteria, identification of programme risks and development of mitigation strategies.

We help identify opportunities to accelerate your business capability, realise value through well managed change and integrate your best practice frameworks and methodologies to achieve continuous improvement in your organisation.

Business Analysis

With the pace of change in business and technology ever increasing, business analysis ensures the right needs are met and the respective solutions implemented by undertaking analysis of your business practices, processes and supporting technology. 

Our business analysis services provide you with the intelligence to examine your "current state" and design a "future state" by identifying opportunities and resolving business challenges.

We have the capability to perform continuous improvement analysis and redesign of processes and operating models or fully re-engineer radical change across people, processes and technology.

Furthermore we aim to maximise value by leveraging our unique set of "best practices" covering processes, target operating model and implementation practices with an emphasis on speed, simplicity, scalability and sustainability of the investment.

Professional Services

We bridge the gap between your permanent workforce and any vendor specific resources.

Aligned with our process best practice, our specialists architect the overall solution by leveraging our unique set of development best practices including application and integration designs.

We work closely with all development resources to provide capability uplift for your permanent workforce by executing transition strategies for development and support.

Our skills include specialist architects, application developers and integration leads across a multitude of tools and disciplines.

Programme management

We provide complete programme and project management services including governance, senior stakeholder engagement, project tracking, project health and reporting.

We can work closely with your organisation to deliver communication plans, training and education and wider deployment strategies.

chess-433071_1920.jpg

Assessment


"An assessment is a perpetual work in progress." - L Suskie

Assessment


"An assessment is a perpetual work in progress." - L Suskie

Tool Selection

We can help you decide the most appropriate tool-set to meet your business needs. We can help facilitate workshops with stakeholders to collect and prioritise key business requirements, compare these to future requirements while identify any additional gaps that need to be addressed either prior to, or as part of the tool implementation stage.

The Service Management tools respondents are scored against your requirements, leading to short‐listing and targeted vendor demonstrations of their product offerings.

We can facilitate either the complete end to end process of tool selection, procurement and implementation, or can work with you to assist during the specific stages in your project where you require our expertise and market knowledge.

Architecture

We can help assess the state of your architecture against your business goals and together create a blueprint for your business and technology architectures across Service Management and related disciplines including event management, automation management, cloud life-cycle management, capacity management, performance management and availability management.

The resulting blueprint becomes the enabler and reference model for strategic technology decision making.

Furthermore internal strategy and architecture teams can benefit from our fresh perspectives and ideas to help ratify their objectives and create a road-map for capability development in terms of tools, processes and skills.

Maturity

Our detailed, results-oriented assessments use a combination of hands-on and online technologies to determine how well your Service Management processes and tools are working.

We can identify improvements in processes and procedures, operating models and product/tool-set implementations to improve efficiencies, reduce operational risk, drive down costs and create sustainable and scalable process and tool implementations.

jet-engine-371412_1920.jpg

Automation


"Technology does not drive change - it enables change." - Anonymous

Automation


"Technology does not drive change - it enables change." - Anonymous

Automation

The benefits of us doing ESM correctly allows your organisation to immediately start to realise the benefits of a rich platform that which many opportunities for automation.

At our largest customer for example, we were able to automatically remediate incidents (generated from events) by 35% reducing operational risk with significant cost savings. We extend our automation framework in other key processes - for example Change Management automated work tasks, Major Incident Management mobilisation, Request Management server decommissioning and Break Glass automation.

data management

A Service Management tool-set without rich and comprehensive data adds little value.

Data remains one of the largest obstacles to success and we take this challenge very seriously. We provide expert services in data discovery, normalisation, reconciliation, presentation, consumption and reporting.

Through strong data governance policies focusing on quality and coverage we also drive towards the federated management of data reducing bottlenecks and maximising the value of your tools.