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Our products


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Our products


For further information on our products please read on, or use the links below to go straight to the ServiceNow Store.

customer relationship management

Introducing CRM to the ServiceNow platform to increase your sales revenue and improve your business relationships

data centre
service mangement

Data Centre Management working in harmony with IT Service Management

major incident
MANAGEMENT

Vastly reduce your MTTR of Major IT Incidents with a best practice app featuring structured communications.

PLanned maintenance

Planned maintenance for all your hardware and software assets avoiding complex change management processes.

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Customer Relationship Management


"Manage your sales events, leads, opportunities, customers and contacts in one place and integrate to the wider ServiceNow environment for richer and broader capabilities"

Customer Relationship Management


"Manage your sales events, leads, opportunities, customers and contacts in one place and integrate to the wider ServiceNow environment for richer and broader capabilities"

Built on ServiceNow technology, Vorto CRM is the strongest and most effective method of maintaining and creating productive relationships with customers to help drive your business to new levels of success.

Vorto CRM is built with this mantra in mind. It provides your sales force with powerful features to manage sales and customer relationships effectively and efficiently throughout the life-cycle, from an event or campaign, through leads and to opportunities all within an intuitive and elegant solution.

 

Utilising dashboards, reports and analytics, you are able to understand the financial health of your business and performance of staff. Mobile access is always on, so you’re connected to real-time information. Easy on-boarding leverages your existing data sources in ServiceNow to get you up and running quickly.

Click here for more information.

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Data Center Service Management


"Visualise and understand dependencies, make informative decisions based on your Business and IT Services and the associated data centre environment that manages their underlying infrastructure components"

Data Center Service Management


"Visualise and understand dependencies, make informative decisions based on your Business and IT Services and the associated data centre environment that manages their underlying infrastructure components"

The physical layer has increasingly and importantly become the single point of IT operational dependency – thus fully integrating it with your ITSM solution allows organisations to optimise their data centers and build an efficient and effective foundation for delivery across IT.

 

 

Built on ServiceNow technology, Vorto DCSM brings this complex environment in one single platform is the solution:

  • Data center infrastructure is directly connected to the CMDB to understand hosted applications and services to fully appreciate the dependencies and impact of changes.
  • Avoid paying too much for your existing product. See how our offering can provide the capability at a greatly reduced cost without compromise.
  • Does your company already have ServiceNow? If it does our product provides a cost effective, feature rich solution that solves many of the challenges you face today. Even if you don’t have ServiceNow we can offer you a hosted solution to keep your costs low while providing a rich set of features.
  • Easily and quickly ascertain your rack spare capacity and which ones can hold new requests without a time consuming visual inspection.
  • See you power consumption by rack, if you have smart power it can be real time or if not from equipment specifications.
  • Raise a change ticket quickly, easily and auto populate the approvals based on which services are running in your racks.
  • Understand which applications are running on obsolete hardware.
  • And much more.

Click here for more information.

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Major Incident Management


"Manage communication and remediation activity for critical issues and use accelerator add-ons to understand cause and impact, mobilise support teams and automate root cause analysis to reduce MTTR of major incidents that have an adverse impact on your business"

Major Incident Management


"Manage communication and remediation activity for critical issues and use accelerator add-ons to understand cause and impact, mobilise support teams and automate root cause analysis to reduce MTTR of major incidents that have an adverse impact on your business"

Major incidents are those where the degree of impact on the business is extreme and where the timescale of disruption to even a small percentage of users becomes a serious issue that needs to be managed carefully and efficiently.

Built on ServiceNow technology, Major Incident Management is an Enterprise class product built entirely in ServiceNow as a separate module. It is based on our principles deployed at various global financial services organisations where management risk and impact, transparency of information and reduction of MTTR is critical.

The product contains a number of compelling features with optional add-ons to provide intelligence and automation to provide detailed and targeted knowledge, reduce the time to mobilise support teams and provide potential causes and culprits for the major incident.

Click here for more information.

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Planned Maintenance


"Proactively manage objects such as CI’s in your CMDB for maintaining optimal operational conditions. It allows inspection, detection, and correction of incipient failures either before they occur or before they develop into incidents and breach defined controls."

Planned Maintenance


"Proactively manage objects such as CI’s in your CMDB for maintaining optimal operational conditions. It allows inspection, detection, and correction of incipient failures either before they occur or before they develop into incidents and breach defined controls."

The Planned Maintenance application provides automatic creation of planned maintenance records with tasks associated to the CI's that are out of patch level.

It allows maintenance records to be aligned to CI classes and the associated applications that rely on them. For example, track planned maintenance for Linux Servers within a given application or organisational domain.

Planned Maintenance and associated tasks are auto-assigned to support and delivery teams that are responsible for them.

Jobs can be scheduled to ensure planned maintenance records are automatically created when patch dates approach expiration. They are assigned to the correct teams for approval and subsequent work. Allow re-scheduling of maintenance within agreed bounds.