Built on ServiceNow® technology, the Symphony ServiceNow® Connector establishes a bi-direction integration between ServiceNow® and Symphony to improve real operational efficiencies through effective collaboration.
The connector provides a seamless and advanced user experience, allowing ServiceNow® tasks to be seamlessly integrated with Symphony so you can communicate securely and effectively with integrated messaging, file sharing, audio/video conferencing and screen sharing. Protect your data with end-to-end encryption and comply with global regulations both within and across enterprises.
This will result in:
Significant reduction in email volume.
Non IT users working in a collaborative chat capability rather than a traditional task and queue solution that’s designed for IT.
A set of pre-configured bot commands for the core ITSM processes to support immediate actions remotely from Symphony.
A flexible bot framework to create new commands quickly and easily.
Removes the need for over subscribed conference calls in support of complex releases and major incidents.
The connector provides an API, authentication and a BOT framework to action workload in ServiceNow® directly.