Major incidents are those where the degree of impact on the business is extreme and where the timescale of disruption to even a small percentage of users becomes a serious issue that needs to be managed carefully and efficiently.
Built on ServiceNow® technology, Major Incident Management is an Enterprise class product built entirely in ServiceNow as a separate module. It is based on our principles deployed at various global financial services organisations where management risk and impact, transparency of information and reduction of MTTR is critical.
The product contains a number of compelling features with optional add-ons to provide intelligence and automation to provide detailed and targeted knowledge, reduce the time to mobilise support teams and provide potential causes and culprits for the major incident.
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